Support
How to reach PLAIO support — the help desk email, what to include in your message, and where product updates and knowledge now live.
Our top priority is making sure you have the support and resources to get the most out of the platform. If you have a question, hit an issue, or want to give feedback, here is how to reach us.
The PLAIO help desk is help@plaio.com.
We typically respond within a few working hours.
To get to an answer in one round trip, include:
| What you need | Where it lives |
|---|---|
| How-to guides and feature reference | This knowledge base |
| Product release updates | The PLAIO product updates feed |
| Account, access, and integration requests | Your Customer Success Manager |
| Anything else | help@plaio.com |
Many questions are already answered here. Frequently Asked Questions covers the most common ones about data, integrations, forecasting, and supply constraints, and the search at the top of this knowledge base looks across every article.
Can't find what you need? Email help@plaio.com and we'll get back to you within a few working hours.
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